Customer Service - our commitment to you

We are committed to:

• Clear communications -  you can contact us in the way you prefer, either by phone via our main number, direct with your Project Coordinator/Site Supervisor, by email or in person;
• Responding to your queries - plus we will always confirm the discussion by email to you for your records;
• Responding to your request and queries within the agreed time frame even if we don’t have the answers at that time;
• Recording information on our confidential company programme each time we deal with you;
• Being truthful and transparent in our communications;
• Being respectful, courteous, patient, sensitive and by providing clear and accurate information;
• Providing you with the communication needed for an exceptional customer experience.

We are committed to:

• Protecting your personal information (including your phone calls and other communications) from misuse, loss and from unauthorised access, modification or disclosure;
• Providing you with access to the personal information we hold about you;
• Ensuring that we will only disclose your personal information to third parties such as our related companies, consultants, contractors and service providers to enable those third parties to assist us with providing you with our products and services. We may also disclose Personal Information if required by law, such as regulatory requirements most commonly with local Councils.